Following are the choices for ordering prescriptions:

Order prescriptions online using Patient Access

If you have already registered with EMIS Patient Access click here

If you haven’t yet registered with EMIS Patient Access click here

Order by Email

STORNOWAY PATIENTS: Simply email your request to [email protected] and include your name, date of birth and chosen chemist.

Order by phone


We have a dedicated prescriptions phone line which is available 2.00-4.00pm Monday to Wednesday and Friday.

You can call 01851 701687 during these hours to request a repeat prescription.


Call 01851 810689

Hand in or post your re-order slip

Post to: The Group Practice, Health Centre, Springfield Road, Stornoway HS1 2PS

When can I collect my prescription?

We have been advised by our local pharmacists (Back, Boots and KJ Macdonald) that the time taken to fill prescriptions can now be up to 7 days.

What if I need something urgently?

Should you require an item urgently please let our reception staff know (01851 701687), 2.00 – 5.00 pm Monday – Friday; they will arrange for your prescription to be filled as quickly as possible.

If you have a GP appointment and your GP wishes you to have a prescription item urgently, he/she will arrange this for you.

I’ve run out of medication

Order the medication you require as soon as possible using any of the methods outlined above.

Repeat medications

Your pharmacy can issue emergency supplies for repeat medications until they receive a prescription request from the practice. Note: Please provide your pharmacy with an old label or a copy of your re-order slip.

Controlled drugs

Your pharmacy will not issue emergency supplies for controlled drugs.

As always, should you have any questions or concerns, please phone our friendly Reception Team on 01851 703145 and they will be happy to help you.

Please do not use the eConsult system for urgent matters as we may not respond to your eConsult the same day it is submitted.