When can I collect my prescription?

The continuing impact of the COVID pandemic is putting all healthcare providers under pressure and this includes our pharmacies.

We have been advised by our local pharmacists (Back, Boots and KJ Macdonald) that the time taken to fill prescriptions can now be up to 7 days.

What if I need something urgently?

Should you require an item urgently please let our reception staff know (01851 703145) and they will arrange for your prescription to be filled as quickly as possible.

If you have a GP appointment and your GP wishes you to have a prescription item urgently, he/she will arrange this for you.

As always, should you have any questions or concerns, please phone our Reception Team on 01851 703145 and they will be happy to help you.

Thank you for your patience.

I’ve run out of medication

Order the medication you require as soon as possible using any of the methods outlined below.

Repeat medications

Your pharmacy can issue emergency supplies for repeat medications until they receive a prescription request from the practice.

Note: Please provide an old label or a copy of your re-order slip.

Controlled drugs

Your pharmacy will not issue emergency supplies for controlled drugs.

Order prescriptions online using Patient Access

If you have already registered with EMIS Patient Access click here

If you haven’t yet registered with EMIS Patient Access click here

Order by Email

STORNOWAY PATIENTS: Simply email your request to [email protected] and include your name, date of birth and chosen chemist.

Order by phone

Effective 31st August 2020 we’re changing the times during which you can order your prescriptions. You can still order Monday – Friday, but we’ve changed the time to 14.00 – 17.00 every afternoon.

STORNOWAY PATIENTS: We have a dedicated prescriptions phone line which is available from 14.00 – 17.00 Monday – Friday.  You can call 01851 701687 during these hours to request a repeat prescription.

HABOST PATIENTS: Call 01851 810689

Hand in or post your re-order slip

We would ask patients not to hand in their slips at present, due to Covid-19.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.


Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in


Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.


You can find more information and guidance on Patient Access’ information security page here:


Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.


Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.