Patient Online Services

eConsult is the most widely used online consultation platform used in the NHS. eConsult can be accessed from your own NHS GP practice website. eConsult collects the information about your request and sends it to the GP practice. The GP practice staff will then triage (sort) each patient so that everyone gets the right care as quickly and as safely as possible.

To find out more about eConsult click here

If you want to jump in and start using eConsult now, click here!


EMIS Patient Access is a 24-hour online service that allows you to access your local GP services at home, at work or on the move — wherever and whenever you can connect to the internet. You can use either desktop or mobile apps to use Patient Access.

It allows patients access to the surgery computer system to ORDER REPEAT PRESCRIPTIONS

You can find out more about EMIS Patient Access and how to register for this service by calling into the surgery, Monday to Friday, 2.00 – 4.00pm or by visiting Patient Access .


How do I register?

You’ll need to bring two forms of identification to the Practice to register for Patient Access:

Personal ID: e.g. current passport, photo-card driving licence, birth certificate, etc.

and

Address ID: e.g., utility bill, bank statement or council tax bill, etc (these must show your name and address and be dated within the preceding 6 months).


Access Codes and Security

  • After your identification is confirmed the practice will provide you with access codes.
  • Look after this information carefully until you register and consider destroying it afterwards.
  • If you lose the form or if it is stolen before you have entered your password and security details, contact the practice straightaway by telephone (01851 703145) or in person.
  • The above registration details will remain valid for 2 weeks. If you do not register before the deadline, please contact us and we will send you a new PIN. The date of issue is on your registration letter.

Is my information secure?

All information that is sent to the Surgery via EMIS Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.

 

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

 

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

 

You can find more information and guidance on Patient Access’ information security page here: https://www.patientaccess.com/security

 

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

 

Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.