Patient Online Services

eConsult is the most widely used online consultation platform used in the NHS. eConsult can be accessed from your own NHS GP practice website. eConsult collects the information about your request and sends it to the GP practice. The GP practice staff will then triage (sort) each patient so that everyone gets the right care as quickly and as safely as possible.

Contact our nurses or GPs using eConsult between 8.00am and 6.30pm, Monday to Friday

  • Once the daily capacity for eConsults has been reached, they will be switched off until 8.00 am the next day.
  • Please do check your Junk Mail folder just in case our response is directed there.
  • Please do not use the eConsult system for urgent matters as we may not respond to your eConsult the same day it is submitted.

To find out more about eConsult click here

If you want to jump in and start using eConsult now, click here!

EMIS Patient Access is a 24-hour online service that allows you to access your local GP services at home, at work or on the move — wherever and whenever you can connect to the internet. You can use either desktop or mobile apps to use Patient Access.

It allows patients access to the surgery computer system to ORDER REPEAT PRESCRIPTIONS

You can find out more about EMIS Patient Access and how to register for this service by calling into the surgery, Monday to Friday, 2.00 – 4.00pm or by visiting Patient Access .

How do I register?

You’ll need to bring two forms of identification to the Practice to register for Patient Access:

Personal ID: e.g. current passport, photo-card driving licence, birth certificate, etc.


Address ID: e.g., utility bill, bank statement or council tax bill, etc (these must show your name and address and be dated within the preceding 6 months).

Access Codes and Security

  • After your identification is confirmed the practice will provide you with access codes.
  • Look after this information carefully until you register and consider destroying it afterwards.
  • If you lose the form or if it is stolen before you have entered your password and security details, contact the practice straightaway by telephone (01851 703145) or in person.
  • The above registration details will remain valid for 2 weeks. If you do not register before the deadline, please contact us and we will send you a new PIN. The date of issue is on your registration letter.

Is my information secure?

All information that is sent to the Surgery via EMIS Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.

Two Factor Authentication

Effective May 2024 EMIS Patient Access have introduced a new multi-factor authentication (MFA) log-in process for Patient Access.

You will be required to input a one-time-passcode (OTP) from an authenticator application to log-in to your account. You can find more information on the Patient Access website here. 

You can choose an authenticator application for mobile or desktop devices, and there are several free options to choose from. Some suggestions here.  

You can also choose biometrics (Face ID or Touch ID) to log-in. 

If you do not have a mobile phone:

EMIS Patient Access are making changes so that you do not need to add a mobile phone number to your Patient Access account. You can then choose to use a desktop authenticator to complete the MFA log-in.

If you have any questions or for more information, go directly to the EMIS Patient Access support pages here or go to the EMIS Patient Access Support Desk.

Please do not use the eConsult system for urgent matters as we may not respond to your eConsult the same day it is submitted.