Policies

Patient Rights and Responsibilities

You will be treated as a partner in the care and attention you receive.  You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. In return you have a responsibility to attend appointments, treat staff courteously, inform the Practice of any change to your circumstances and cooperate with your agreed care plan.

You can view a copy of The Charter of Patient Rights and Responsibilities by clicking here.

Conduct

We recognise that consulting a doctor or nurse may be at a time of stress.  However, the Practice has a policy of zero tolerance with respect to violence, aggressive behaviour or abuse, whether physical or verbal, to doctors, staff of the Practice or other patients. The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. All instances of actual physical abuse towards any doctor or member of staff, by a patient or their relatives, will be reported to the police. In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list and you will then have to be seen under special arrangements through the Western Isles NHS Board.

Confidentiality

To provide you with the care you need we hold details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. GP, Health Visitor, Practice Nurse.  This information is stored both on paper and electronically.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.

 

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

 

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

 

You can find more information and guidance on Patient Access’ information security page here: https://www.patientaccess.com/security

 

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

 

Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.