The Group Practice

Stornoway: 01851 703145
Habost: 01851 810689

Policies

Patient Rights and Responsibilities

You will be treated as a partner in the care and attention you receive.  You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. In return you have a responsibility to attend appointments, treat staff courteously, inform the Practice of any change to your circumstances and cooperate with your agreed care plan.

Conduct

We recognise that consulting a doctor or nurse may be at a time of stress.  However, the Practice has a policy of zero tolerance with respect to violence, aggressive behaviour or abuse, whether physical or verbal, to doctors, staff of the Practice or other patients. The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. All instances of actual physical abuse towards any doctor or member of staff, by a patient or their relatives, will be reported to the police. In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list and you will then have to be seen under special arrangements through the Western Isles NHS Board.

Confidentiality

To provide you with the care you need we hold details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. GP, Health Visitor, Practice Nurse.  This information is stored both on paper and electronically.