EMIS Patient Access introduce Multi-Factor Authentication

In line with their commitment to security, EMIS Patient Access have introduced a new multi-factor authentication (MFA) log-in process for Patient Access, which comes into effect from May 2024. 

Patients will be required to input a one-time-passcode (OTP) from an authenticator application to log-in to their account. You can find more information on the Patient Access website here. 

Patients can choose an authenticator application for mobile or desktop devices, and there are several free options to choose from. Suggestions here.  

Patients could also choose biometrics (Face ID or Touch ID) to log-in. 

For those who do not have a mobile phone: EMIS Patient Access are making changes so that patients do not need to add a mobile phone number to their Patient Access account. They can instead choose to use a desktop authenticator to complete the MFA log-in.

For more information visit EMIS Patient Access directly here or contact their Support Desk.

Self-Service Check-in

Self-Service Check-in is now available at The Group Practice.

There is a touch-screen to the left of our Reception window.

Quick and easy to use, you can check in in less than a minute!

Please use the hand sanitizer provided.

Touch the Check-in button to begin.

Follow the simple instructions on-screen.

  • Select the day of your birth;
  • The month of your birth;
  • Enter the first letter of your surname.

The system will find your appointment and lead you through until your check-in is confirmed.

If you have any comments or questions about our new self-service check-in, please speak to someone at Reception.

You can, of course, check-in at Reception in the usual way.

Emails from Patient Access

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

Following is advice from Patient Access

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

You can find more information and guidance on our information security page here: https://www.patientaccess.com/security  

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

Are you caring for somebody?

Western Isles Community Care Forum (WICCF) was established in 1992 as a forum for Voluntary Care organisations which represent the interests of carers and users of services throughout the Western Isles.

One of our core functions is to maintain a Register of Informal Carers, so we administer projects which will be of benefit to carers.

Currently our projects include:

  • Carers Trainers Project: supports carers via provision of information and training through a home visit;
  • Eolas: a social group for carers;
  • Fois: free self-catering accommodation;
  • Personal Assistant Directory: online directory to help carers find paid support, paid for privately or via direct payments;
  • Short Breaks: provision of respite grants to carers.

If you are caring for somebody and wish to register with WICCF, following are our contact details:

Western Isles Community Care Forum

Room 14, Council Offices, Tarbert, Isle of Harris HS3 3BG

Telephone: 01859 502588

Email: [email protected]

Web: www.wiccf.co.uk

New Patient? Register Online

Click here to find out how to register with The Group Practice online

Introducing eConsult

Contact our nurses or GPs using eConsult between 8.00am and 6.30pm, Monday to Friday

Please do not use the eConsult system for urgent matters as we may not respond to your eConsult the same day it is submitted.

eConsult is the most widely used online consultation platform used in the NHS. eConsult can be accessed from your own NHS GP practice website. eConsult collects the information about your request and sends it to the GP practice. The GP practice staff will then triage (sort) each patient so that everyone gets the right care as quickly and as safely as possible.

To find out more click here.

Resources for victims of domestic or child abuse

Survivors of Childhood Abuse Support Fund: Never more needed

Scotland’s Domestic Abuse and Forced Marriage Helpline remains fully operational during the coronavirus pandemic. Call 24/7 on 0800 027 1234, or email and web chat from www.sdafmh.org.uk

Rape Crisis Scotland Helpline is available on 08088 01 03 02. Calls to this number are free. Or email [email protected] or text 07537 410027;

NSPCC advice and support for parents and carers

Comhairle nan Eilean Siar Child Protection Contacts

What to do if you need urgent police help through the 999 service, but can’t speak

Calls from mobiles

“The Silent Solution” is a service that allows people in emergency situations to summon police without alerting an attacker that they are on the phone.

When someone calls 999 from a mobile phone the call is routed to a BT operator who asks which emergency service is required. If no-one responds, the operator must find out if the call is genuine or a ‘pocket dial’.

In this instance, callers are urged to make a noise – like coughing or tapping the phone – if they need help but can’t speak.

Police say that it is important to listen to the operator as they will then ask the caller to press ‘55‘ if the caller requires the police.

The ‘silent solution’ is only used for calls coming from mobile phones, as it is more likely that accidental calls will be made from them.

Calls from landlines

In the case of landline phone calls, if the BT operator doesn’t get any response to their questions, but can hear background noise, they’ll automatically forward the call to the police.

It is vitally important to listen to the call handler and cough or tape and press 55 when asked, so they know you are in real need of help.

Surgery closure for staff training

The Group Practice will close

every Thursday afternoon

commencing Thursday 16 June 2022

for staff training and development.

If you require medical attention that cannot wait you can phone the surgery.  You will be given the option to leave a message and a GP will phone you.

You can also submit an eConsult via our website (www.groupmedical.co.uk) if you need to contact a GP or nurse and it is not urgent.

In the case of an emergency call 999

Chronic Pain Self Management Group

Would you like a chaperone? Just ask.

All patients are entitled to have a chaperone present during any consultation, examination or procedure.

If you feel you would like a chaperone present at your examination please inform your doctor or nurse who will be happy to arrange this for you, or just ask at Reception.

Our Chaperone Policy is available for here.

Please do not use the eConsult system for urgent matters as we may not respond to your eConsult the same day it is submitted.