How to send photos using econsult

Step 1: Choose ‘ask about common problems’ on our website: The Group Practice (

Step 2: Choose your condition (click ‘for your child’ if it is a photo of a child). It will most likely be a skin or eye problem if you are sending photos. If your condition is not on the list choose ‘request general advice’.
Step 3: Answer the questions asked and upload pictures at the end of the consultation.

Please note: Our GPs aim to respond to e consults within 48 hours and this is usually by email.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.


Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in


Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.


You can find more information and guidance on Patient Access’ information security page here:


Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.


Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.