Prescription Waiting Times

The continuing impact of the COVID pandemic is putting all healthcare providers under pressure and this includes our pharmacies.

We have been advised by our local pharmacists (Back, Boots and KJ Macdonald) that the time taken to fill prescriptions can now be up to 7 days.

What if I need something urgently?

Should you require an item urgently please let our reception staff know (01851 703145) and they will arrange for your prescription to be filled as quickly as possible.

If you have a GP appointment and your GP wishes you to have a prescription item urgently, he/she will arrange this for you.

As always, should you have any questions or concerns, please phone our Reception Team on 01851 703145 and they will be happy to help you.

Thank you for your patience.

VACANCIES

There are currently no vacancies at The Group Practice

NearMe video consultations at The Group Practice

Please see the NearMe page in our Patient Information section for more information.


COVID-19 free Government helpline

The Scottish First Minister announced on 13 April 2020 that a new Government Support Line has been set up to help those who are vulnerable.


The service is aimed at people who face significant challenges as a result of COVID-19 but who are not in what is called the shielding group – for example, those over the age of 70, people who are disabled, those who require support for mental health services, those who are pregnant, and those who receive a flu jab for other health conditions.

It is intended for those who do not have family or existing community support.

It will connect people to local services which can help provide food and medicine as well as emotional support.


The free helpline will open Tuesday 14 April 2020 and will initially be available 0900-1700 with a view to extending these hours.

The phone number is 0800 111 4000

We would like to thank …

Local volunteers and Urras Oighreachd Ghabhsainn (Galson Estate Trust) for delivering medication to our Habost patients. This is really helping people to stay home and reduce footfall in the practice.

See Health Improvement Scotland ihub article regarding Community-led care and featuring Urras Oighreachd Ghabhsainn


Essence of Harris for providing us with hand sanitiser for our staff and volunteers.


Ishga for providing us with hand sanitiser and hand cream.


Coronavirus (COVID-19)

If you have any concerns regarding COVID-19 please visit NHS Inform at: www.nhsinform/coronavirus

If this does not address your concerns please phone NHS 24 on 111 for help and advice.


Letter to Patients from Chief Medical Officer, Scotland

This is the letter that is being sent by the Scottish Government to people who have clinical conditions which are likely to put them in high risk groups.


Get an isolation note


COVID-19 Free Government Helpline launched 14/04/2020

Emails from Patient Access

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  


Following is advice from Patient Access

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

You can find more information and guidance on our information security page here: https://www.patientaccess.com/security  

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

Are you caring for somebody?

Western Isles Community Care Forum (WICCF) was established in 1992 as a forum for Voluntary Care organisations which represent the interests of carers and users of services throughout the Western Isles.

One of our core functions is to maintain a Register of Informal Carers, so we administer projects which will be of benefit to carers.

Currently our projects include:

  • Carers Trainers Project: supports carers via provision of information and training through a home visit;
  • Eolas: a social group for carers;
  • Fois: free self-catering accommodation;
  • Personal Assistant Directory: online directory to help carers find paid support, paid for privately or via direct payments;
  • Short Breaks: provision of respite grants to carers.

If you are caring for somebody and wish to register with WICCF, following are our contact details:

Western Isles Community Care Forum

Room 14, Council Offices, Tarbert, Isle of Harris HS3 3BG

Telephone: 01859 502588

Email: [email protected]

Web: www.wiccf.co.uk

Book your medical examination using e consult

You can now book your medical examination using e consult. Click here for information on the types of medicals available and how you can make your booking.

New Patient? Register Online

Click here to find out how to register with The Group Practice online

Introducing eConsult

eConsult is the most widely used online consultation platform used in the NHS. eConsult can be accessed from your own NHS GP practice website. eConsult collects the information about your request and sends it to the GP practice. The GP practice staff will then triage (sort) each patient so that everyone gets the right care as quickly and as safely as possible.

To find out more click here.

New email addresses

STORNOWAY: [email protected]

HABOST: [email protected]

PRESCRIPTIONS: [email protected]


These new addresses came into effect 3rd November 2020. So if you want to send an email to the practice (Stornoway or Habost) or order a repeat prescription use the appropriate email address from the list above.

When should I request COVID testing?

You should request a test only if you develop symptoms (fever, new continuous cough, loss of taste or smell) or you have been asked to by Test and Protect.

Testing is only reliable if you have coronavirus symptoms, a person can be incubating the virus and it would not show on a test until a few days later. That is why it is advised to test when a person has relevant symptoms.

If you have symptoms, even if they are mild, you are expected to stay at home for 10 days from the start of your symptoms.

Do not go to your GP, pharmacy or hospital.

All other household members should isolate as a household for 14 days, even if they don’t have symptoms themselves. This is because they might have the virus but are not yet showing signs of it.

To access a test you can:

Complete the NHS Western Isles Online Testing Referral Form at www.coronavirus.wi.nhs.scot

Email your details to: wi.covid19queries[email protected]

Telephone the local COVID-10 helpline: 01851 601151 (open 9.00am-5.30pm Monday to Friday, with an answering machine available outwith these hours)

If the test is negative, you can return to your normal activities, however, a positive test should trigger Test and Protect contact tracing.

If your symptoms get worse during the 10 days of self-isolation or have not improved after 10 days, you need to continue to self-isolate and phone 111.

Stay safe. For more information visit www.nhsinform.scot

Feeling unwell? Choose the right service

Choosing which service is right for you may not always be easy – often you have more than one option. Use the guide below if you’re not sure where to start.

COVID-19 Concerns

If you have any concerns regarding Covid-19 please visit NHS Inform.
If you have symptoms of Covid-19 please phone 111; do not attend the surgery.
Click here to use NHS Inform’s self-help guide to identify COVID-19 symptoms.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.

 

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

 

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

 

You can find more information and guidance on Patient Access’ information security page here: https://www.patientaccess.com/security

 

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

 

Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.