Prescription Waiting Times

The continuing impact of the COVID pandemic is putting all healthcare providers under pressure and this includes our pharmacies.

We have been advised by our local pharmacists (Back, Boots and KJ Macdonald) that the time taken to fill prescriptions can now be up to 7 days.

What if I need something urgently?

Should you require an item urgently please let our reception staff know (01851 703145) and they will arrange for your prescription to be filled as quickly as possible.

If you have a GP appointment and your GP wishes you to have a prescription item urgently, he/she will arrange this for you.

As always, should you have any questions or concerns, please phone our Reception Team on 01851 703145 and they will be happy to help you.

Thank you for your patience.

Patient Access Emails

Publish Date: 09/11/2021 16:45:00 GMT

Patient Access have received reports from both Patient Access users and people who have never registered for the service, that they have received COVID passport emails purporting to be from Patient Access.

 

Patient Access advise users of the service to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com.

 

Patient Access advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page.

 

You can find more information and guidance on Patient Access’ information security page here: https://www.patientaccess.com/security

 

Patient Access strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.

 

Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.